Start with the question.
Tell Michael whether you need an appraiser, an umpire, or a conversation about where your matter stands.
Getting started
A practical beginning.
A defined next step.
The first conversation helps establish the service and information your matter requires.
Define the assignment.
Discuss the policy process, property, available records, timing and service scope. Availability and suitability must be confirmed.
Agree on the next step.
Confirm the role, fees and engagement details before work begins. A website inquiry does not appoint an appraiser or umpire.
Before your first call
Bring the context.
Keep sensitive details private.
Have the property location, service requested and a brief description of the matter ready.
The property
Where is it located? What kind of property is involved?
The service
Are you seeking an appraiser, an umpire, or an initial service discussion?
The status
Where does the matter stand, and are there timing concerns to discuss?
Do not send policy numbers, claim documents, financial information or confidential records through the inquiry form. Ask Michael how documents should be shared.
A little clarity before you call
Questions worth asking.
What is insurance appraisal?
Appraisal is a process that may be available under an insurance policy to address a disagreement about the amount of loss. The applicable policy and requirements determine how a particular appraisal proceeds.
What does an umpire do?
An umpire has a separate role within an appraisal process, addressing differences the appraisers cannot resolve. The assignment and applicable policy define the scope of that role.
Can appraisal decide whether a loss is covered?
Appraisal focuses on the amount of loss. Questions about coverage are separate. Review your policy and seek appropriate guidance for your specific circumstances.
What should I have ready for the first conversation?
Start with the property location, the kind of service you need and a brief description of where the matter stands. Michael can explain what documents are appropriate to provide next. Please do not upload claim files or policy numbers through this website.
Does the contact form appoint VIAUS?
No. The form starts a conversation. Availability, suitability, scope, fees and engagement terms need to be discussed and confirmed separately.
For general consumer information, see the Texas Department of Insurance guidance. This website provides general information; policy terms and applicable requirements govern each matter.
Insurance appraisal & umpire services